Cookies & Privacy
Cookies & Privacy: Our Promise
We’ll always keep your data safe and secure.
See below to read more
1. So all is cool
We will only use your data to improve your experience
2. Stored safely
3. We got you
4. No spam
We only send newsletters providing news on new products, new features, event news and special offers. We only send them once in a while and don't clutter your inbox.
5. We respect you
We hope you don't want to go - but if you don't want to hear from us and request to be removed, we will make sure your data is completely deleted.
At Temples Divided, we are 100% committed to protecting the privacy and security of our customers and site visitors (yep, we mean you). The Temples Divided team members are customers themselves, of both TD and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at info@templesdivided.com
We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.
Your name and contact details
|
How we use your name & contact details |
Why? |
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Deliver your purchases to you |
We’ve got to do this to perform our contract with you (it’s a bit hard to send your order if we don’t use your name and contact details!) |
|
Send you service messages by e-mail, such as order updates |
We’ve got to do this to perform our contract with you (so you can tell when your order is coming) |
|
Sending you information by email, about our new products and services |
To keep you up to date. We only send this with your permission |
|
Fraud prevention and detection |
To prevent and detect fraud against either you or Temples Divided – unfortunate, but absolutely essential |
|
Showing you Temples Divided adverts as your browse the web |
So you can see our latest products and deals |
|
Finding out what you, and other customers, like |
To ensure we are giving you what you want, and to stay ahead of the competition |
Your payment information
This means your card’s security/CVV code, don’t worry, we don’t keep them.
|
How we use your payment information |
Why? |
|
Take payment, and give refunds |
We’ve got to do this to perform our contract with you — we’re not giving all our stuff away! |
|
Fraud prevention and detection |
To prevent and detect fraud against either you or Temples Divided – unfortunate, but absolutely essential |
Your contact history with us
What you’ve said to us — for example, over the phone, on instant chat, or on social media.
|
How we use your contact history |
Why? |
|
Provide customer service and support |
We’ve got to do this to perform our contract with you, after all, you expect the best service from us |
|
Train our staff |
So that, when you contact us, you get the best possible customer service |
Information about your phone or laptop, and how you use our website and app
Information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.
|
How we use information about your phone or laptop, and how you use our website and app |
Why? |
|
Improve our website and set default options for you (such as language and currency) |
To give you the best possible shopping experience |
|
Protect our website |
To prevent and detect fraud against either you or Temples Divided – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data |
Information from accounts you link to us
What we do if you link your Twitter or Facebook accounts to us
|
How we use information from accounts you link to us |
Why? |
|
To enable you to log into our website simply and easily without having to create a specific account |
To make it easier for you to use Templesdivided.com and purchase those items you want! |
|
To provide product recommendations |
So you can quickly spot things which take your fancy |
Your responses to surveys, competitions and promotions
|
How we use your responses to surveys, competitions and promotions |
Why? |
|
Run the survey, competition or promotion |
We’ve got to do this to perform our contract with you — if we can’t use your entry, you can’t possibly win! |
You don't have to give us any of this information, but if you don't unfortunately you will not be able to purchase any items from the shop or receive any news from us.
What about cookies?
We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them.
(1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag”.
(2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
(3) Customer preference cookies – when you are browsing or shopping on Temples Divided, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
(4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete Temples Divided user experience that we pride ourselves on providing our customers.”